| Policy issuance - from the last application/requirement/ funds receipt date, whichever is later |
Seven(Four for POSP plans) |
| Policy document dispatch from the issuance date |
Three |
| Refund of funds for non-conversion of the proposal due to any reason either by CALI or by the customer; from the request received date |
Three |
| Service request - from the date of receipt of the complete request or requirement |
Seven |
| Complaint / Grievance resolution |
Fourteen |
| Claims processing from the date of receipt of the claim intimation |
.png "CreditAccess India")
.png)
